Built the way a contact centre is run.
Most AI customer service tools answer messages and stop there. Conversley also checks every conversation, coaches the person, trains the gap and plans the staffing, and it is judged by what your team is judged on: problems solved, rules kept and customers who leave calm.
One loop, not separate tools.
Quality Monitor, Coaching and Training read the same results. A failed check opens a coaching case, the case leads to training, and the next check shows whether it worked.
Answer
The AI agent, the AI Voice Agent or your team answers the customer.
AI agent, AI Voice Agent, Agent DeskCheck
Every conversation can be evaluated, including Emotional Quality. A customer’s lowest rating is validated first, so only the agent’s own cases count.
Quality MonitorCoach
A failed check or a validated unhappy customer opens one coaching case for the team leader.
CoachingTrain
Courses, quizzes and AI role-play built from your knowledge base close the gap, and certificates prove it.
TrainingImprove
Results land on each agent’s profile, and the next check shows whether the gap has closed.
Reports
Then the loop starts again, from a better place.
Your customers’ language, not a translation.
The AI agent writes each market’s own spelling, currency and polite form, and answers Arabic in the customer’s own dialect. Your team’s screens work in the same 9 languages, right to left for Arabic.
Every voice of the AI Voice Agent is a native speaker of the language it speaks.
See the same chat in six markets
It reads, it never changes.
The AI looks up orders and accounts in your systems to answer the exact case, but it never refunds, cancels or edits anything. Those actions go to your team as a request with the details already checked, so a person always makes the change.
Measured like a real team.
Response time, handling time, answered on time and customer satisfaction, by day and by half hour, against your own targets. Every conversation is checked against your scorecard, not a sample.
How each measure is calculated
Your people stay in charge.
You decide when a conversation goes to a person. Hand-overs arrive with a summary, and every correction your team makes becomes a lesson the agent keeps. You can switch any lesson off.
Agents can dispute an evaluation, and a quality lead decides.
Your customers’ data stays yours.
- Each client’s data is kept separate.
- Connections are encrypted, and keys to your systems are encrypted at rest.
- Card and ID numbers can be masked before chats are stored.
- Everyone signs in with two-step login, and every change is recorded.
Set up the way you prefer.
Choose the features you want, answer a few plain questions, and Set me up builds the setup from your website and your answers. You can change any feature later on the Your features page, and setting up by hand always stays.
- Set me upChoose the features you want and answer a few plain questions. It reads your website and builds the setup for you.
- Set up with ClaudeComing soonAdd Conversley to Claude and say “set up my account”.
What is coming next.
One thing is specified and on the way. It is labelled, so you always know what is live today.
- One Academy for the whole loopComing soonNarrated video courses, recurring knowledge tests built from each agent’s top errors, and the whole loop on one screen.
You pay for use, not for promises.
No setup fee and no minimum term. Pay per conversation and per minute from the credit in your bundle, and try it free for 1 week first, with no card needed.
See pricingTry it on your own procedures.
Set it up from the documents you already use to train new advisors, and see your own results before you pay.