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Find out why customers are unhappy, and what to fix first.

Customer experience analysis reads your conversations, or files from any system, and shows the root causes behind unhappy customers and hand-overs, with an action plan.

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Customer experience analysis: the main reasons customers contact you and what drives unhappy ratings

What it does

A root cause and a plan, not another dashboard.

  • Root causes

    The main cause of each unhappy rating and hand-over, and which fix helps the most customers.

  • Finds what's missing

    Questions the agent couldn't answer, grouped into missing topics with a draft article for you to approve.

  • Your own categories

    Every conversation tagged with a contact reason, using your existing categories so trends stay comparable.

  • Numbers calculated, not guessed

    Baselines and gaps are calculated from your data, and only when the sample is big enough.

  • Every finding labelled

    Measured, seen in a sample with real quotes, or an idea to check. Forecasts are targets, never promises.

  • Ready to present

    Download the report as a PDF, the data in Excel, or a PowerPoint deck.

5 credit ($0.05) per chat and 12 credit ($0.12) per call analysed.

See full pricing

Works well with

Quality MonitorChecks every chat, email and call against your own scorecard.AI agentAnswers chat, email and app messages from your own procedures.

Try it on your own procedures.

Set it up from the documents you already use to train new advisors, and see your own results before you pay.

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