Who this applies to
This policy covers payments to Conversley for monthly plans, prepaid credit and add-ons. It is part of our terms of service.
Free trial
Every new company can try Conversley free for 1 week, with no card needed. Nothing is charged during the trial. When it ends, paid services start only if you choose a plan or add credit.
How you pay
Usage is paid from prepaid credit and deducted as it happens. Monthly fees are taken at the start of each month. Larger accounts may be invoiced monthly instead.
Cancelling
You can cancel at any time in your account or by writing to sales@conversley.com. There is no minimum term. Monthly fees stop from the next month. The current month is not refunded in part, unless the law requires it.
Unused credit
When you close your account, you can ask for a refund of unused prepaid credit within 30 days of closing. We refund to the original payment method, less any payment provider fees we cannot recover. Free or promotional credit is not refunded.
Usage already provided
Conversations, call minutes, evaluations and analyses that have already been processed are not refunded, because the service has been provided.
Costs from other providers
Phone line, messaging and payment provider fees that we pass on at cost are not refunded once they have been charged to us.
Charged by mistake
If you think you were charged by mistake, write to us within 60 days. If we made an error, we correct it and return the amount as credit or to your payment method, as you prefer.
Service problems
If a fault on our side stops a paid service for a significant time, contact us and we will credit your account in proportion to the time lost.
If we end the service
If we end the service for a reason other than a breach of our terms, we refund your unused prepaid credit and any monthly fee paid for the time after the end.
How to ask for a refund
Email sales@conversley.com with your company name and the invoice or top-up concerned. We reply within 5 working days and make approved refunds within 14 days.
Changes
We will update this page when the policy changes and tell clients about important changes in advance.