Customer service that sounds local in every market.
An AI agent trained on your SOPs. It answers in your customer's language and in your brand's tone, hands over by your rules, and every chat is scored for quality and CSAT.
65 seconds: one AI agent for any industry, trained on your own knowledge base.
The same problem, said the way each market says it.
English, Arabic, French, Spanish, Italian, German, Portuguese and Turkish first, plus 28 more, in 54 market versions. Each market gets its own spelling, currency, polite form of address and, for Arabic, its own dialect.
Four tones. The customer's mood decides first.
Tone is your brand's default voice. When a customer is angry, every tone turns calm and sincere, with no jokes, exclamation marks or emojis.
From your SOPs to a live agent in a day.
No code and no prompt writing. You give it what you'd give a new advisor in training.
Upload your knowledge
PDF, Word, Excel or text. Conflicting and duplicated content is flagged so the agent never gives two answers.
Set language, tone and rules
Choose the markets, the tone, and exactly when a chat goes to your team.
Go live and measure
Every chat is scored against your targets, and corrections become lessons the agent keeps.
See what your team works with every day.
Real screens from the platform, shown with sample data for a telecom client. Your team, your supervisors and your management each get the view they need.
Every result against your own targets, by day and by half hour, for every channel.
Run by the metrics you already report on.
Built by contact centre operators. The console gives your supervisors the same views they use for a human team.
Live wallboard and reports
By day and 30-minute interval, against your targets.
Quality on every chat
Weighted scorecards with critical items, scored by AI and calibrated by your team.
CX insights
Where customers are lost, the main cause of each DSAT and hand-over, and which fix saves the most.
Knowledge base health
Every reply shows the section it came from. Conflicts are flagged for you to fix.
Learns from corrections
Correct a reply once and the agent applies the lesson in every chat after. You approve what it learns.
Every channel, including the phone
WhatsApp, your website, Messenger, Instagram, email and phone calls, from one agent and one knowledge base. It understands voice notes and photos, and can message customers about a delay before they ask.
Works inside your systems
Checks orders, cancels them, changes addresses, requests refunds within policy or opens tickets, in Shopify, WooCommerce, Zendesk, Freshdesk or your own system. It asks the customer before changing anything.
Agent Desk for your team
Hand-overs land in one screen with the AI's summary, suggested replies and order lookup. Or send them to your own help desk, or both.
Quality Monitor for any system
Score 100% of your team's chats, emails and calls from any platform. Write your scorecard in plain words; every fail quotes the evidence, and people review only the uncertain ones.
Rules enforced by code
Refund, cancellation and verification rules are checked by our system before any action, the same in every language. The AI explains the result; it never decides it.
Staffing and monthly reports
How many people to schedule for hand-overs each half hour, and a monthly management report in English and Arabic.
Your own portal
Your team signs in to see your chats, reports and invoices, edit the knowledge base and approve what the agent learns.
Pay for conversations, or only for resolved ones.
No setup fee and no minimum term. Try it for 72 hours before you talk to anyone.
AI Agent
- Or pay only for chats the AI resolves: $0.89 each, nothing for hand-overs
- CSAT guarantee: miss the agreed satisfaction level and part of the month's fee comes back as a credit
- WhatsApp, website chat, Messenger, Instagram, order lookups, actions in your systems, quality scoring, reports and booking included
- Pilot report with your before-and-after numbers
- Every supported language at the same price
- Main account plus 2 team users included; extra users $15 a month each
CX Insights
- Customer journey, root causes and cost levers
- Starter $79, Growth $199, Enterprise $499
- Monthly add-on to the AI Agent
Agent Desk
- Your agents answer hand-overs from every channel in one screen
- Works with or without the AI agent: use it on its own as your team's help desk
- AI summary, suggested replies, saved replies and order lookup
- Billed only for months an agent is on the account
Quality Monitor
- Your human team's chats, emails and tickets from any system, scored 100%
- Or $32 per agent a month, up to 2,000 interactions each
- Calls $0.10 each, transcription included
- Your scorecard in plain words, approved by you
Run a pilot on your own content.
Tell us your volumes and channels. We reply within one working day.
Contact requests
Demo sign-ups are listed on the demo page.
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