One agent. Trained on your business, whatever it is.
The agent learns from your own knowledge base: procedures, policies, products and FAQs. Nothing is pre-set for one industry, so a bank's agent talks like a bank and a clinic's agent talks like a clinic.
Banking and finance
Customers want fast answers about cards, transfers and fees, and they expect the bank to follow its rules to the letter.
- What customers askCard blocks and replacements, transfer status, fees and limits, branch hours, loan and account requirements.
- What the agent doesChecks transaction status, blocks cards, opens disputes and requests, always inside your verification and limit rules, which are checked by our system before any action.
- When a person takes overFraud, disputes above your limits, complaints, or anything you choose. Your team gets the full conversation and a summary.
Telecom
High volumes of repeat questions about bills, plans and coverage, often at night and in many dialects.
- What customers askBill explanations, plan changes, roaming, coverage and outages, SIM and number issues, contract questions.
- What the agent doesReads the account, explains charges, changes plans and add-ons, logs network complaints and keeps customers updated during outages.
- When a person takes overContract cancellations, billing disputes, number porting, or the contact reasons you pick.
Retail and e-commerce
Order questions, returns and product advice, with peaks around campaigns and holidays.
- What customers askWhere is my order, returns and exchanges, sizes and stock, payment problems, promotions.
- What the agent doesTracks orders, starts returns within policy, changes addresses before dispatch and answers product questions from your catalogue. Works with Shopify, WooCommerce or your own system.
- When a person takes overRefunds above your limit, damaged high-value items, or complaints.
Healthcare
Patients need appointments, directions and clear information, with privacy handled carefully.
- What customers askBooking and rescheduling, doctors and specialties, prices and insurance, preparation instructions, opening hours.
- What the agent doesBooks, moves and cancels appointments by itself, sends reminders and answers from your approved information only. It never gives medical advice.
- When a person takes overAnything clinical or urgent, insurance approvals, and complaints.
Travel and hospitality
Guests write in every language and at every hour, before, during and after their stay.
- What customers askBooking changes, cancellations and refunds, check-in times, transfers, facilities, special requests.
- What the agent doesChanges bookings within your fare and cancellation rules, answers in the guest's language and passes requests to the right team.
- When a person takes overGroup bookings, exceptions to the cancellation policy, and complaints.
Delivery and logistics
Time-critical questions where every minute of waiting makes the customer angrier.
- What customers askOrder and parcel tracking, late or missing items, wrong addresses, refunds and credits, rider issues.
- What the agent doesTracks orders, changes addresses, applies credits and refunds within your rules and can message customers about a delay before they ask.
- When a person takes overSafety issues, repeated failures, high-value claims, or the contact reasons you choose.
Utilities
Outages bring sudden spikes; bills and meter readings bring steady volume all month.
- What customers askOutages, bills and payment plans, meter readings, new connections, moving home.
- What the agent doesChecks outage status, takes meter readings, explains bills, sets up payment arrangements within your rules and updates customers when service is restored.
- When a person takes overSafety hazards, disputes and vulnerable customers.
Education
Students and parents ask the same questions every term, mostly outside office hours.
- What customers askAdmissions and requirements, fees and instalments, schedules, exams, certificates.
- What the agent doesAnswers from your official information, collects applicant details as leads and books visits or calls with your admissions team.
- When a person takes overScholarships, special cases and complaints.
Not on the list?
If your customers ask questions and your team has procedures to answer them, the agent can learn your business. Give it your knowledge base, test it in the console and go live, usually within a day. In every industry it maps the whole customer journey and measures customer satisfaction and quality of service on every conversation.
See it with your own content
Free for 72 hours. Upload your own procedures and test it in your language.