Starter
$100a month
- Users
- 1
- Features
- 1
- Credit a month, before bonus
- 5,000
- Bonus
- 0%
- Credit a month, after bonus
- 5,000
Pay for what you use.
Prices in US dollars. No setup fee, no minimum term, and a free 1-week trial with no card needed.
Monthly bundles
Every bundle includes users, features and credit. You choose which features you use and can change them once a month. Credit you do not use carries over to the next month while you stay subscribed.
Team
$250a month
- Users
- 3
- Features
- 3
- Credit a month, before bonus
- 15,000
- Bonus
- 2.5%
- Credit a month, after bonus
- 15,375
Business
$750a month
- Users
- 10
- Features
- 5
- Credit a month, before bonus
- 50,000
- Bonus
- 7.5%
- Credit a month, after bonus
- 53,750
- Dedicated account manager
- Service review every 2 weeks
Scale
$2,000a month
- Users
- 20
- Features
- All
- Credit a month, before bonus
- 150,000
- Bonus
- 12.5%
- Credit a month, after bonus
- 168,750
- Dedicated account manager
- Service review every 2 weeks
Enterprise
$5,000a month
- Users
- 50
- Features
- All
- Credit a month, before bonus
- 400,000
- Bonus
- 12.5%
- Credit a month, after bonus
- 450,000
- Dedicated account manager
- Service review every 2 weeks
Larger team?
For a large contact centre or your own agreement, we build a quote around your volumes.
Get a quoteWhat is different in each bundle
| What you get | Starter | Team | Business | Scale | Enterprise |
|---|---|---|---|---|---|
| Price a month | $100 | $250 | $750 | $2,000 | $5,000 |
| Users | 1 | 3 | 10 | 20 | 50 |
| Features you choose | 1 | 3 | 5 | All | All |
| Credit every month, before bonus | 5,000 | 15,000 | 50,000 | 150,000 | 400,000 |
| Bonus | 0% | 2.5% | 7.5% | 12.5% | 12.5% |
| Credit every month, after bonus | 5,000 | 15,375 | 53,750 | 168,750 | 450,000 |
| Dedicated account manager | No | No | Yes | Yes | Yes |
| Service review with your account manager | No | No | Every 2 weeks | Every 2 weeks | Every 2 weeks |
The same in every bundle: credit carries over, you switch your features once a month, you save when you pay for 3, 6 or 12 months at once, and all your history is kept. The AI Voice Agent costs 30 credit a minute in every bundle.
Need more users?Each extra user is $20 a month, in every bundle.
Pay for several months at once and save
Instead of paying every month, pay for 3, 6 or 12 months in one payment. You get a discount, and your monthly price stays the same for the whole time. Your credit still arrives month by month.
| You pay for | Discount | Starter | Team | Business | Scale | Enterprise |
|---|---|---|---|---|---|---|
| 1 month | No discount | $100 | $250 | $750 | $2,000 | $5,000 |
| 3 months at once | 5% | $285 | $712.50 | $2,137.50 | $5,700 | $14,250 |
| 6 months at once | 10% | $540 | $1,350 | $4,050 | $10,800 | $27,000 |
| 12 months at once | 15% | $1,020 | $2,550 | $7,650 | $20,400 | $51,000 |
You only need credit for the AI agent and the Agent Desk.Those two have no monthly bundle. Add credit from $25 and start. Every other service needs a bundle first.
What credit is
Credit is the balance you spend when the platform does work for you: an AI conversation, a scored call, a minute of the voice agent. 100 credit is $1.
1
Your bundle brings it
Each month's bundle adds its credit. You can also top up at any time, from $25, in any amount.
2
Each use costs a set amount
One AI conversation is 45 credit. One scored chat is 16. The price list below shows every service.
3
No surprises
We email you when your credit runs low. If it runs out, you have 7 days to top up before paid services pause. Nothing is deleted, and topping up brings everything back at once.
111AI conversations from 5,000 credit
312scored chats in Quality Monitor from 5,000 credit
166voice agent minutes from 5,000 credit
1,000conversations handled in the Agent Desk from 5,000 credit
What each service costs in credit
Every service is charged per use, from your credit. There is no price per agent. These are today's list prices.
| Service | What counts as one | Credit |
|---|---|---|
| AI agent and voice | ||
| AI conversation | One customer conversation answered by the AI agent | 45 |
| AI Voice Agent | One started minute of a phone call | 30 |
| Agent Desk | ||
| Conversation handled by your team | One chat, email or ticket in the Agent Desk | 5 |
| Quality and customer experience | ||
| Quality Monitor, chat | One chat, ticket or email scored | 16 |
| Quality Monitor, call | One call scored, for every started 10 minutes | 20 |
| Quality Monitor, call transcript | One minute of a call transcribed on request | 2 |
| Emotional quality, chat | One chat or email evaluated for emotion | 10 |
| Emotional quality, call | One call, for every started 10 minutes | 15 |
| Customer experience analysis, chat | One chat analysed | 5 |
| Customer experience analysis, call | One call analysed | 12 |
| Agent Copilot suggestion | One suggested reply for an agent | 16 |
| Workforce management | ||
| Weekly schedule | One schedule for one project and one week | 1,500 |
| Weekly schedule built from the forecast | Added when the schedule is built from the forecast and staffing | 2,500 |
| Not priced yet | ||
| Coaching | Coaching cases and practice for your team | Included for now |
| Training | Courses and practice tasks | Included for now |
| Performance review | Reviews and presentations prepared by the AI | Included for now |
| Surveys by text message | Per message | Included for now |
| Translation | Per message | Included for now |
| Agent Desk calling | Calls made and taken in the Agent Desk | Included for now |
Coaching, Training, Performance review, surveys by text message, translation and Agent Desk calling are included for now. They are priced after our cost check. Prices exclude taxes such as VAT. Phone line and messaging fees from other providers are charged at cost.
Top up whenever you want
Pay any amount from $25 by card. The bigger the amount, the more bonus credit you get, and you see the credit you will receive before you pay.
| You pay, from | Bonus | Credit before bonus | Bonus credit | Credit you receive |
|---|---|---|---|---|
| $25 | No bonus | 2,500 | 0 | 2,500 |
| $250 | 2.5% | 25,000 | 625 | 25,625 |
| $750 | 7.5% | 75,000 | 5,625 | 80,625 |
| $2,000 | 12.5% | 200,000 | 25,000 | 225,000 |
Every $1 you pay gives 100 credit before the bonus. An amount between two rows gets the bonus of the row above it: $500 gives 50,000 credit plus 1,250 bonus credit, which is 51,250 credit.
Questions about billing
Anything else? Talk to us, or read the refund and cancellation policy.
How does the free trial work?
It is free for 7 days and needs no card. It includes up to 2 users and 150 AI conversations, so you can set it up with your own documents and see your own results before you pay. Paid add-ons are not part of the trial.
Do I need a bundle?
Not for the AI agent and the Agent Desk. They work with credit alone: top up from $25 and start. Every other service needs a monthly bundle.
What is credit?
Credit is the balance you spend when you use a service. 100 credit is $1. Your bundle adds credit every month, and you can top up with a card at any time. Every price on this page is shown in credit, so you know the cost before you use a service.
Does credit expire?
No. While you stay subscribed, credit you do not use carries over from month to month, and we keep your history.
Can I change my features?
Yes, once a month. The number of features in your bundle stays the same; you choose which ones fill it.
Can I move to a bigger bundle?
Any time. The new bundle's users, features and credit start straight away, and you pay only the difference in price for that month.
What counts as a conversation?
One customer contact, from the first message to the end of the chat or email thread. A conversation the AI agent hands to your team is charged once.
Is there a discount on AI conversations?
No. An AI conversation costs 45 credit in every bundle.
How is the AI Voice Agent charged?
30 credit ($0.30) for every started minute of a call, pay as you go, with no minute bundles. Phone line costs from your provider are charged at cost.
Can my agents call customers from the Agent Desk?
Yes. Your agents call customers and take calls in the Agent Desk through your own Twilio account, your own phone system or 3CX, and every call joins the customer's case. Calling is included for now and is priced after our cost check. The call charges for minutes and numbers are paid to Twilio or your phone company directly, not through us. Call-backs made by the AI Voice Agent are charged at its price per minute.
How is a case handled by several people evaluated?
Each person's part, and the AI agent's, is one evaluation: 20 credit if it includes a call, otherwise 16 credit; voice notes are transcribed at 2 credit a minute.
Is there a limit on long interactions?
No surcharge for chats: a chat, ticket or email is one evaluation, whatever its length. A call counts as one evaluation for every started 10 minutes (a 25-minute call is 3). Fair use: unusually long chats (over 200 messages) may be counted as more than one evaluation.
How is workforce management priced?
Per weekly schedule: 1,500 credit, and 2,500 credit more when the schedule is built from the forecast. There is no price per agent.
How do I pay?
You pay by card, or with local cards and wallets where they are available. Your bundle is charged at the start of each month and its credit is added; usage comes off your credit as it happens. Larger accounts can be invoiced monthly.
What happens when my credit runs out?
We email you when your credit runs low. After it runs out you have 7 days to top up before paid services pause. Nothing is deleted, and services start again as soon as you top up.
Can I cancel at any time?
Yes. There is no minimum term and no setup fee. Our refund and cancellation policy explains what is refunded.
Are taxes included?
No. Prices are in US dollars and exclude taxes such as VAT.
Try it on your own procedures.
Set it up from the documents you already use to train new advisors, and see your own results before you pay.