Built by call centre operators.
Conversley is one platform for the whole customer service operation: answering, quality, coaching, training, analysis and planning, in each customer’s own language.
- 9 languagesIncluding Arabic in the customer’s own dialect, with screens that read right to left.
- One loopQuality, coaching and training read the same results.
- Read-only AIIt looks things up in your systems and never changes them.
Why we built it
A contact centre runs as a loop: answer, check, coach, train, plan. Most software covers one step, so the loop breaks between tools and people copy results by hand.
Conversley follows the way a contact centre is really run, by rules, by targets and by the half hour. One platform, one knowledge base, one set of results.
Answer
The AI agent, the AI Voice Agent or your team answers the customer.
AI agent, AI Voice Agent, Agent DeskCheck
Every conversation can be evaluated, including Emotional Quality. A customer’s lowest rating is validated first, so only the agent’s own cases count.
Quality MonitorCoach
A failed check or a validated unhappy customer opens one coaching case for the team leader.
CoachingTrain
Courses, quizzes and AI role-play built from your knowledge base close the gap, and certificates prove it.
TrainingImprove
Results land on each agent’s profile, and the next check shows whether the gap has closed.
Reports
Then the loop starts again, from a better place.
What it is today
Use one service or all of them.
- AnswerThe AI agent, the AI Voice Agent and the Agent Desk answer customers by chat, email, phone and app.
- ImproveQuality Monitor, Coaching and Training check every conversation and turn each gap into coaching and learning.
- Understand and planCustomer experience analysis, Workforce management and reports show why customers are unhappy and who is needed when.
- Get startedSet me up and integrations are live, and every connection is tested for you. Set up with Claude is coming soon.Set me up, integrations and Set up with Claude are live. Every connection is tested for you.
Who it’s for
Companies that serve customers in one market or many, from delivery apps, retailers and banks to clinics and telecom operators, and the outsourcers who run contact centres for them.
Values
- Resolution firstWe measure ourselves by issues solved, not messages answered.
- IntegrityWe never invent answers, policies or results, and every claim can be checked.
- Rules before AIBusiness rules are enforced by the system; AI understands and explains, but never overrides them.
- Local everywhereWe respect each customer’s language, dialect and culture.
- Nothing lostDeleting is always soft, so nothing disappears by accident.
- AccountabilityWe own the outcome for our clients and their customers.
Contact
Write to us, ask our AI assistant on this page, or book a meeting with our team. We answer in your language.
Book a meetingTry it on your own procedures.
Set it up from the documents you already use to train new advisors, and see your own results before you pay.