One screen for your team, with the full story on every chat.
Your agents answer chats and emails from every channel in one place, with or without the AI agent. Hand-overs arrive with a summary, the customer's details and a suggested reply.
What it does
Built for the people who take the hard cases, and the supervisors who run the queue.
The full story on hand-over
The AI's summary, the customer's details and order lookup, so nobody asks the customer to repeat themselves.
Queues and routing
Queues, skills routing, agent status and a chat limit for each agent.
A copilot for every agent
Agent Copilot suggests the next reply from your procedures. Nothing is sent without the agent.
Checks before sending
The copilot flags serious problems in an agent's draft before it goes out.
Supervisor view
Live team performance, and an alert when a customer waits too long.
Or your own help desk
Send hand-overs to Zendesk, Freshdesk or any system with a webhook.
5 credit ($0.05) per conversation your team handles, with no bundle needed. Agent Copilot is 16 credit ($0.16) per suggestion.
See full pricingWorks well with
Try it on your own procedures.
Set it up from the documents you already use to train new advisors, and see your own results before you pay.